Drive Radius – Support

Help with the Drive Radius app

Need a hand or found a problem? Email driveradius.support@gmail.com and include your iPhone model, iOS version, and what you were doing. We aim to reply within a few business days.

Common questions

How does Drive Radius work?

Pick a starting point (your location, an address, or a spot on the map) and a drive time. The app shades the area you can reach by car using current traffic. Save it as a layer, then start the next leg from any point on the map to plan multi-stop trips.

What’s the longest drive time I can map?

One radius can cover up to 9 hours. For longer trips, tap near the edge of a radius and start a new one from there.

Why are free radii limited?

Live-traffic lookups cost us money each time, so new users get 3 live radii in their first 24 hours, then 1 per day. Drive Radius Pro raises that to 30 a day. Your daily count resets at midnight UTC.

How do I subscribe, restore, or cancel?

My radius looks different from my actual drive.

Radii use traffic at the moment you create them and typical conditions along the route. Use Refresh traffic on a layer (touch and hold its chip) to update it. Road closures and weather can still make real trips differ.

“My location” isn’t working.

Check that location access is allowed for Drive Radius in iOS Settings, then Privacy & Security, then Location Services. You can always enter an address or tap the map instead.

Where does the data come from?

Drive-time areas are calculated with HERE routing and traffic data. Maps are provided by Apple Maps.

Where is my data?

Your saved trips live only on your device. See the Privacy Policy for exactly what the app sends and why.